Need help? Find answers to our most frequently asked questions.
If you are having issues logging into your account reset your password please here.
It can take up to 7 days for your transaction to appear in your account so please wait until after 7 days before submitting a claim.
To submit a cashback claim send an email to firstname.lastname@example.org
In order to process your query as quick as possible please include the following information in your email to us.
To ask us a question about earning cashback on Virgin Money Back or to get help with a problem in your account please email email@example.com. Please include the e-mail address linked to your Virgin Money Back account.
At Virgin Money Back we are committed to providing a service of the very highest standard. We recognise that sometimes things can go wrong, and when they do, we want you to tell us so we can put them right as soon as possible. So if you’re unhappy with something, then please make sure you let us know by contacting us at firstname.lastname@example.org telling us what has happened. We’ll acknowledge your enquiry within 3 working days and set your expectations about the next steps.
The Virgin Money Back Team can only answer queries about your cashback. If your question is about your Virgin Money Credit Card, please call the Credit Card Team on 0800 011 3210.*
We are here 24 hours a day, 7 days a week.
*Calls to 0800 numbers are free from personal mobile phones and residential UK landlines. Calls will be monitored and recorded.